Perfecting Patient Journeys
By Judy Worth, Tom Shuker, Karl Ohaus, Jim Luckman, David Verble, Kirk Paluska, Todd Nickel and Beau Keyte
Bring real and sustainable change to your hospital. A guide for leaders of healthcare organizations who want to implement lean thinking, Perfecting Patient Journeys teaches you to identify and select problems, define project scopes, and create a shared understanding of what's occurring in the value stream. You will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality.